“ABSOLUTELY APPALLING. NOTHING SHORT OF THEFT! Purchased two jump blocks £112 . Totally messed up order. Refunded half the money. Now they have the final jump block back will not refund £56 nor will they communicate. I CANNOT STRESS STRINGLY ENOUGH TO STAY CLEAR. THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE.”
“Dog kennel purchased for transatlantic flight did not arrive. The company did not respond to my emails for info until I opened a PayPal dispute. They offered a refund but this has also not arrived. Nor have they responded to PayPal. I trust PayPal will recover my 130 pounds, but other shoppers should steer clear of this company.”
“Still waiting for item. Placed order in 1/12, payment taken by Ezealous Ltd. on the same day. Order confirmation rec'd, but then nothing. Have sent 3 emails, have had nothing back. Extremely disappointed and generally feeling robbed!”
“First class ordering process, queries dealt with quickly and with great communication. I have had to return an item I ordered incorrectly and my refund was also dealt with very swiftly. I would recommend this company to all.”
“Appallingly slow process to send out the item. Outside the service guidelines as shown on the Ebay item page. No communication. Most unsatisfactory, and lousy customer service.”
“order placed 31.10.17 should have been sent tracked and received between 09.11.17 - 11.11.17 never received no tracking. Chased on 13.11.17 replacement to be sent. Tracking details received and an item received but incorrect item. No response to emails about this very frustrating and still not resolved and no contact number to use. Poor customer service.”
“Three weeks and the item never arrived. Little communication from the seller. This was supposed to be a birthday present last week, I feel entirely let down.”
“Advised delivery would be in 2 days and then it had been dispatched.
This was untrue and I emailed you to enquire what had happened but had to response.
So I had to go through the complaints procedure at Ebay to get you to contact me.
Two days later the goods arrived. We all get problems but please please just tell the truth and respond to your emails.
Would think twice before using this company again.”
“I think to wait a fortnight for my goods is not very good service.It was ordered on the 31st Oct. you e.mailed me to say it was dispatched on the 6th Nov and it didn't arrive until the 13th Nov. From Whitchurch to Stoke I could have walked it quicker. Your delivery system needs to improve dramatically.
A very disappointed Greg Barnes”
